Service
ICT Maintenance & Managed Services
Proactive 24/7/365 monitoring, maintenance agreements with spare-parts commitment, and fully outsourced ICT support.
What we deliver
Managed continuity services provide proactive monitoring and support for critical systems 24/7/365, ensuring uptime, system health and business continuity.
Our maintenance agreements are customisable and can include spare-parts commitment, preventive maintenance visits, emergency response within four hours and on-site technical support.
Clients can outsource partial or complete ICT support to KOTES, gaining access to experienced certified engineers without the cost of internal staffing.
Key benefits
Four-hour emergency response
Contracted on-site response for critical incidents, backed by a committed spares pool.
Predictable cost
A fixed annual agreement replaces unbudgeted emergency repair spend.
Certified engineers on tap
Access to a full engineering bench without carrying the headcount.
Fewer incidents
Preventive maintenance and monitoring catch failures before users report them.
Our process
Every engagement follows the same sequence, so you always know which stage you are in and what the next deliverable is.
Estate audit
Inventory and condition assessment of every asset to be covered.
Service level agreement
Response and resolution targets, coverage hours and spares commitment agreed in writing.
Onboarding
Monitoring agents deployed, escalation paths and contact matrix established.
Proactive operations
24/7 monitoring, scheduled preventive maintenance and incident response.
Service review
Periodic reporting on SLA performance, incident trends and improvement actions.
Related projects
Contracts we have completed in this discipline.
Network InfrastructureView project: Last Mile Connectivity to Police StationsMinistry of Home Affairs
Last Mile Connectivity to Police Stations
Supply and installation of last mile connectivity to police stations across the country.
- Location
- Tanzania (multiple regions)
- Completed
- 2015 – 2016
- Contract value
- TSh 1,570,195,615
Network InfrastructureView project: Police Station Connectivity — Phase OneMinistry of Home Affairs
Police Station Connectivity — Phase One
Supply and installation of last mile connectivity to various police stations.
- Location
- Tanzania (multiple regions)
- Completed
- 2014 – 2015
- Contract value
- TSh 1,046,772,100
- Network InfrastructureView project: TPA LAN Extension Across Dar es Salaam Port
Tanzania Ports Authority
TPA LAN Extension Across Dar es Salaam Port
Extension of the Tanzania Ports Authority local area network to additional offices within Dar es Salaam Port.
- Location
- Dar es Salaam Port, Tanzania
- Completed
- 2015 – 2016
- Contract value
- TSh 624,657,898
ICT Maintenance & Managed Services
Let's scope it together
Send us the requirement and we will come back with an approach, a programme and an itemised quotation.