Services
Everything from the first site survey to 24/7 managed support
Six service lines that cover the full lifecycle of an ICT estate. Take one, or hand us the whole programme under a single contract.
Service 01
Network Infrastructure & Communication Systems
KOTES provides expert consultation, planning and implementation of Local Area Networks (LAN), Wide Area Networks (WAN) and wireless solutions (WLAN). Every engagement begins with a site survey and a network architecture plan sized to your traffic, growth and security profile.
We deliver structured cabling to international standards, bandwidth management, VPN and firewall configuration, and PABX and IP telephony systems for institutions that need robust internal and external communication.
The result is a single, documented network estate — designed, installed, tested and handed over with as-built drawings your own team can maintain.
Key benefits
- Designed for growthArchitecture sized for tomorrow's user count, not just today's, so expansion does not mean re-cabling.
- Secure by defaultSegmentation, firewall policy and VPN access designed in from the first drawing rather than bolted on later.
- Standards-compliant cablingStructured cabling installed, tested and certified to recognised international standards.
- Unified communicationsPABX and IP telephony integrated with the data network to cut recurring call costs.
What this covers
- LAN, WAN and WLAN design and deployment
- Structured cabling and containment
- VPN and firewall solutions
- Bandwidth and network infrastructure management
- PABX and IP telephony systems
- Technical site studies and infrastructure recommendations
How we deliver it
- Site surveyPhysical walkthrough, existing-estate audit and traffic profiling across every location in scope.
- Architecture & designLogical and physical design, bill of quantities and a costed implementation plan for sign-off.
- DeploymentCabling, active equipment installation and configuration executed to an agreed phased schedule.
- Testing & certificationLink-by-link certification, performance testing and documented remediation of every fault found.
- Handover & supportAs-built documentation, administrator training and an optional maintenance agreement.
Service 02
Fibre Optic Installation & Management
From design to deployment, KOTES installs high-speed fibre optic networks including single-mode, multi-mode and plastic optical fibre. Our teams have delivered outside-plant fibre routes, last-mile connectivity and OPGW installations on national backbone projects.
Work includes route survey and civil works, cable laying, splicing, termination, testing and certification of fibre systems — ensuring seamless data transmission over long distances with minimal signal loss.
Every route is handed over with OTDR traces, splice records and route drawings so future faults can be located in minutes rather than days.
Key benefits
- Long-haul capabilityProven on national backbone and outside-plant routes, not only in-building runs.
- Certified terminationsOTDR-tested splices with loss budgets documented per link at handover.
- Civil works includedTrenching, ducting and reinstatement managed in-house, so one contract covers the whole route.
- Minimal downtimePhased cutovers planned around your operating hours to keep services live.
What this covers
- Outside plant (OSP) fibre optic cable deployment
- Last-mile connectivity to distributed sites
- OPGW installation, testing and commissioning
- Single-mode, multimode and POF cabling
- Fusion splicing, termination and OTDR certification
- Fibre route civil works and reinstatement
How we deliver it
- Route surveyField survey of the proposed route, obstacles, way-leaves and permit requirements.
- Design & loss budgetRoute design, fibre count selection and an end-to-end optical loss budget.
- Civil worksTrenching, ducting, chambers and reinstatement executed to specification.
- Cabling & splicingCable pulling or blowing, fusion splicing, termination and enclosure fit-out.
- OTDR certificationBidirectional OTDR testing, splice records and as-built route documentation.
Service 03
ICT Hardware Supply & Systems Support
KOTES supplies and installs a full range of ICT hardware — servers, desktops, laptops, printers, executive and secretarial phones and accessories. All equipment is sourced through authorised channels and comes with warranty support and post-sale service.
Support includes comprehensive maintenance packages, on-site repair, preventive maintenance and warranty extension through recognised service centres.
We also manage physical and virtual IT infrastructure on your behalf, ensuring optimal performance and efficiency across hardware, networks and storage systems.
Key benefits
- Authorised sourcingEquipment procured through vendor-authorised channels with valid manufacturer warranty.
- Delivered ready to useImaging, configuration and asset tagging completed before deployment to the desk.
- Tender-ready documentationFull technical compliance sheets and certificates supplied for public procurement.
- Lifecycle supportPreventive maintenance and warranty extension keep the estate serviceable for longer.
What this covers
- Servers, desktops, laptops and printers
- Executive and secretarial telephone systems
- ICT accessories and consumables
- Warranty and post-warranty service
- Preventive maintenance programmes
- Infrastructure resource management
How we deliver it
- Requirements & specificationWorkload analysis and a technical specification matched to budget and procurement rules.
- Sourcing & quotationAuthorised-channel sourcing with transparent, itemised quotation and lead times.
- Delivery & installationDelivery, imaging, configuration, asset tagging and desk-side installation.
- CommissioningAcceptance testing, user handover and documentation of serial numbers and warranties.
- Warranty & maintenanceOn-site repair, preventive maintenance visits and warranty administration.
Service 04
Data Management & Protection
KOTES designs backup architecture and data recovery solutions that ensure business continuity in the event of system failure or data loss, covering both cloud and on-premise backup systems.
We install and manage Storage Area Networks (SAN) and Network Attached Storage (NAS) to enable high-capacity, secure and scalable data access across enterprise networks.
Disk and tape management support ensures data retention policies and compliance standards are met, with restore procedures tested rather than assumed.
Key benefits
- Tested restoresRecovery drills prove the backup works before you need it, not during an incident.
- Defined RPO and RTOBackup windows and recovery targets agreed against real business impact, then engineered to.
- Compliance-ready retentionRetention schedules and audit records aligned to your regulatory obligations.
- Scalable capacitySAN and NAS platforms that expand without forking the storage estate.
What this covers
- Cloud and on-premise backup architecture
- Storage Area Network (SAN) deployment
- Network Attached Storage (NAS) deployment
- Disaster recovery planning and testing
- Disk and tape management systems
- Data retention and compliance support
How we deliver it
- Data assessmentInventory of systems, data volumes, growth rates and criticality tiers.
- RPO/RTO definitionAgreement on acceptable data loss and downtime for each system tier.
- ArchitectureBackup topology, storage sizing and off-site or cloud replication design.
- ImplementationInstallation, policy configuration, initial seeding and monitoring setup.
- Recovery testingScheduled restore drills with documented results and corrective actions.
Service 05
Systems Integration & Performance Optimisation
Institutions rarely buy everything from one vendor. KOTES specialises in making separately procured systems work as a single estate — integrating networks, servers, storage, telephony and applications into a coherent, monitored whole.
Our system and performance management consulting identifies bottlenecks across the stack and delivers a prioritised remediation plan with measurable targets.
Remote clustering and managed continuity services extend this to high-availability designs for the systems your operations cannot run without.
Key benefits
- Vendor-neutralWe integrate what you already own rather than pushing a replacement purchase.
- Measured improvementBaseline metrics captured before and after, so the gain is demonstrable.
- Fewer handoff failuresOne accountable integrator across systems removes the finger-pointing between suppliers.
- High availabilityClustering and continuity design for the systems that must not stop.
What this covers
- Customised ICT systems and solutions
- System and performance management consulting
- Remote clustering and managed continuity
- Antivirus and multi-platform operating system support
- Interface and middleware integration
- Monitoring and alerting implementation
How we deliver it
- DiscoveryMapping of systems, interfaces, dependencies and current performance baselines.
- Gap analysisIdentification of integration gaps, bottlenecks and single points of failure.
- Integration designTarget architecture, interface specifications and a phased migration plan.
- ImplementationStaged integration with rollback points and controlled cutover windows.
- OptimisationTuning against the baseline, monitoring setup and knowledge transfer.
Service 06
ICT Maintenance & Managed Services
Managed continuity services provide proactive monitoring and support for critical systems 24/7/365, ensuring uptime, system health and business continuity.
Our maintenance agreements are customisable and can include spare-parts commitment, preventive maintenance visits, emergency response within four hours and on-site technical support.
Clients can outsource partial or complete ICT support to KOTES, gaining access to experienced certified engineers without the cost of internal staffing.
Key benefits
- Four-hour emergency responseContracted on-site response for critical incidents, backed by a committed spares pool.
- Predictable costA fixed annual agreement replaces unbudgeted emergency repair spend.
- Certified engineers on tapAccess to a full engineering bench without carrying the headcount.
- Fewer incidentsPreventive maintenance and monitoring catch failures before users report them.
What this covers
- 24/7/365 proactive monitoring
- Comprehensive maintenance agreements
- Four-hour emergency response
- Outsourced ICT support desk
- Preventive maintenance scheduling
- Spare parts commitment
How we deliver it
- Estate auditInventory and condition assessment of every asset to be covered.
- Service level agreementResponse and resolution targets, coverage hours and spares commitment agreed in writing.
- OnboardingMonitoring agents deployed, escalation paths and contact matrix established.
- Proactive operations24/7 monitoring, scheduled preventive maintenance and incident response.
- Service reviewPeriodic reporting on SLA performance, incident trends and improvement actions.
Technology partners & vendors
Global technology behind local delivery
We source, supply and deploy through authorised channels for the enterprise brands that power government and corporate ICT worldwide.
- CISCONetworking & security
- DELLServers & endpoints
- HPEServers & storage
- HPEndpoints & printing
- MICROSOFTSoftware & cloud
- LENOVOEndpoints & servers
- HUAWEINetwork & transmission
- FORTINETNetwork security
- APCPower & UPS
- COMMSCOPEStructured cabling
- CORNINGOptical fibre
- PANDUITCabling infrastructure
- VEEAMBackup & recovery
- VMWAREVirtualisation
- SEAGATEStorage media
- KASPERSKYEndpoint security
- GRANDSTREAMIP telephony & PABX
- HIKVISIONSecurity systems
Equipment is procured through authorised distribution channels with valid manufacturer warranty and full technical compliance documentation for public procurement.
Get a quote
Tell us the scope and we will price it properly
Send the site list, the drawings or just the problem. You will get a route, a plan and an itemised quotation — not a vague estimate.